Thoughts, Dynamics 365, random business ideas, etc.

Why can’t a user see Word document templates in Project Operations

I created some Word templates to export project invoices in Dynamics 365 Project Operations. Most of the users didn’t even have the button to see the templates, much less actually use them.

This was related to permissions. I used XRM Toolbox’s Privilege Discovery and hunted for the feature I was looking for.

Screenshot from XRM Toolbox looking at the Privileges Discovery results to find the privilege for accessing document templates.

As you can see in the screenshot, the privileges I was looking for are all available in the Relationship Insights Admin role.

After assigning it, the user was able to see the Word template button and export the invoices as necessary.


Working through something like this yourself? I answer every message personally – send me a note and I’ll get back to you.


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